Shipping policy

 

Delivery Details

Carriers: We use the following carriers to deliver our orders;
Royal Mail – Orders placed online, dispatched Tuesday and Friday mornings (designed for non-trade customers).
TNT – Orders placed by phone or email, collected Monday – Friday at 3pm.

Turnaround: Our online orders with Royal Mail are posted each Tuesday and Friday morning. If there are any significant delays beyond this we will contact you to let you know.
If you would like us to dispatch your goods before this time, we have a daily pickup from TNT at 3.00pm Monday to Friday. For a TNT delivery please place your order with us via phone or email (01189 272 955 or sales@sugatsune.co.uk)

If you have a preferred courier we are able to use them on your behalf, provided you inform us of your request and provide the account details that you have with them.
You may also arrange for your own courier to collect from us directly – please ensure you liaise with us to make sure the items are ready for collection.

Order Tracking: TNT provide a tracking number which we can obtain for you on request.
Please note that orders using Royal Mail do not have tracking numbers.

Shipping Rates: Orders placed on the website are for non-trade users and have a flat rate of £10 ex-VAT. If shipping costs significantly more than this we reserve the right to contact you to arrange an alternative method, such as TNT.
The shipping rates for TNT deliveries are based on the weights/dimensions of your products and your location. You will have the opportunity to cancel your order before the final checkout, should you so choose, or arrange your own collection/courier.

Back orders: If your goods are not currently in UK stock, we will contact you to let you know what the lead time will be. If your order has some items not currently in UK stock, by default we will hold your order until all items are in the UK, and then ship them together for you. If you would prefer your order to be part-shipped, please let us know and this can be arranged.